Returns and Refunds Policy

At Home Supplies Kenya, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or notify us of your intention to return your purchase within 2 days of the order dispatch date for a refund or exchange, subject to the following conditions:

Conditions for Return:

1. All items must be in their original condition, unused and undamaged, and in their original packaging.
2. You must obtain a Return Merchandise Authorization (RMA) number from our customer service team before returning any product. To obtain an RMA, please contact us via email at [hello@homesupplies.co.ke] or call us at +254 789 381044. We will provide you with instructions on how to return the product.
3. The customer is responsible for all shipping and handling fees associated with returning the product.
4. Refunds will be issued to the original payment method used for the purchase within 7-10 business days of our receipt of the returned product. Please note that shipping and handling charges are not refundable.
5. If the product is returned in a condition that is not fully resalable, we reserve the right to refuse the return or to charge a restocking fee of up to 20% of the original purchase price.
6. If the product is not working as it’s supposed to, the customer should notify Home Supplies Kenya immediately before the return period is over.

Accepted Reasons for Return:

• Faulty products (sent while faulty)
• Product is completely different from what you ordered

Reasons Not Accepted for Return:

• You ordered a product then later realized it’s not what you wanted to order.
• Product broke while in your possession; in that case, check the manufacturer’s warranty terms.

Refund Conditions

• Eligibility for Refund

  • Refunds are only processed if the return case adheres to our Return Policy.
  • The product must meet all return conditions, including being in its original packaging and unused, as outlined in our Return Policy.

• Refund Processing Time

  • Once a refund is approved, it will be processed within 48 hours.

• Deductions

  • All previous shipping fees and transaction fees related to the purchase will be deducted from the refund amount.

Please note that this return and refunds policy applies only to products purchased directly from Home Supplies Kenya. If you have purchased our products from a third-party retailer, please contact the retailer directly for their return policy.

If you have any questions or concerns about our return policy, please contact our customer service team via email at [hello@homesupplies.co.ke] or call us at +254 789 381044.

Thank you for shopping with Home Supplies Kenya.